elexica Technical Help
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Which browsers can I use?
elexica is best viewed using any generation 5 browser and above, for example Internet Explorer 5.0+ or above, Firefox (any version), or any other internet browser with a compatible feature set.
Where can I find help on elexica's accessibility?
Our accessibility page has information on elexica's accessibility aim (and some tips on text resizing).
What do I do with my password?
You should ensure that your password is not disclosed to any unauthorised person. To maintain confidentiality, elexica advises that you do not write down or record your password.
You will never be asked for your password by a member of the elexica team. Please do not disclose your password to anyone claiming to work for elexica.
How do I change my elexica password?
You can change your elexica password by updating your details.
How do I avoid having to log in every time I visit elexica?
When you log in to elexica, there is a tick box offering the option to have your user name and password stored on your computer. If you tick this box, then provided you do not log out of elexica (just close your browser instead) and you continue to use the same computer, you will not be asked to log in each time you visit elexica.
This works by placing a cookie on your computer.
What is a "cookie"? How do I get rid of them?
Cookies are small data files that we may transfer to your computer's hard disk. They are primarily used to store information about your preferences and other information which you may need when you visit a web site, helping to avoid the need to re-enter data. Cookies can also be used to record how you use a web site. Please read elexica's terms and conditions of use and privacy policy for further information.
Most web browsers accept cookies automatically, but you do not have to accept cookies as your web browser may allow you to turn off this feature.
You may wish to delete cookies for security reasons. If you delete your elexica cookie you will be required to log in to elexica every time you visit the site. elexica's cookie can be identified by the "elexica" in the file name.
Most browsers include instructions on how to delete cookies in their Help menu.
How do I download a pdb version of an elexica item so that I can read them on my PDA?
elexica's weekly EU Diary and selected In Depth articles can be downloaded for reading on Personal Digital Assistants (PDAs) running the Palm operating system.
WARNING: Files downloaded from the Internet may contain computer viruses. Viruses can cause harm to your computer files or even compromise the security of your account. When downloading files, you should always check for viruses prior to opening the files.
To download the pdb file to your computer, follow the appropriate instructions for your browser:
- Firefox: Right-click on the link for the item you want to save, and then select "Save Link As...".
- Internet Explorer: Right-click on the link for the item you want to save, and then select "Save Target As".
- Mozilla: Right-click on the link for the item you want to save, and then select "Save Link Target As...".
- Netscape: Right-click on the link for the item you want to save, and then select "Save Link As".
The Palm website Customer Support Knowledge Library has details how to transfer information from your computer to the different storage areas on your handheld.
What is RSS and how can I use it?
RSS – Really Simple Syndication – allows us to deliver the latest additions to elexica directly to you, without you having to visit elexica, and without overloading your email inbox.
RSS feeds are a special kind of web page that can be read by an RSS news reader. By subscribing to an RSS feed for a web site, such as elexica, you can use the RSS news reader to check for new articles added to those web sites.
An RSS news reader is software that checks each of the RSS feeds you subscribe to and displays information about the latest articles to be added to the web sites they relate to, for example the title, brief description and a link to the full article. Given the way they work, RSS news readers are sometimes known as news aggregators.
RSS news reader software can be downloaded to your computer, in which case you need to select one that works with your operating system (e.g. Windows, Mac), or you may want to use a browser-based RSS news reader which will let you check your RSS feeds from any computer which has internet access.
Google has various lists of RSS news readers:
To subscribe to the elexica RSS feed, you will need to use our RSS feed button. Your RSS news reader should provide details of what to do – usually it is a case of creating a new feed in your RSS reader and copying and pasting the URL of the page that displays when you click on the elexica RSS feed button into the new feed details.
What security measures are in place if I want to buy one of elexica's chargeable documents?
We recognise the uncertainty that people have with placing orders over the internet. We therefore use WorldPay's (SSL) technology to encrypt the information you send when you place your order. The information is encrypted on your computer, sent through the internet as jumbled code, and decoded on WorldPay's secure server.
WorldPay is part of The Royal Bank of Scotland Group and WorldPay's internet payment solutions are used by thousands of businesses, big and small, around the world.
What is the cache? How do I clear my cache?
Your internet browser stores copies of pages you have viewed on the internet on your hard disk ("the cache") to enable quicker access should you revisit the same pages. For security reasons, you may wish to delete the pages contained in your cache.
Most browsers include instructions on how to clear the cache in their Help menu.
What is the history? How do I clear my history?
The History folder contains links to (as opposed to copies of) pages you have visited recently to provide quicker access to these pages when you revisit them. For security reasons, you may wish to clear your history.
Most browsers include instructions on how to clear the history folder in their Help menu.
What should I do if I have received an offensive email that looks like it has come from elexica?
If you have received offensive email from an elexica account, please forward the offending email to elexica@simmons-simmons.com.
How can elexica help me find the information I need?
Details are available in About elexica.
Need help with searching? Try elexica's search tips.